Billing FAQ
Find answers to common questions about billing, payments, and subscriptions.
Payment & Billing
Payment Methods
What payment methods do you accept?
We accept the following payment methods:
- • Credit/Debit Cards (Visa, Mastercard, American Express)
- • PayPal
- • Bank Transfer (for annual plans)
- • Cryptocurrency (Bitcoin, Ethereum)
How do I update my payment method?
You can update your payment method in the billing section of your account dashboard. Any changes will be applied to your next billing cycle.
Billing Cycles
When am I billed?
Billing occurs at the start of each billing cycle. For monthly plans, this is the same day each month. For annual plans, it's the same day each year.
What happens if a payment fails?
If a payment fails, we'll retry the payment up to 3 times over 7 days. You'll receive email notifications about failed payments. Your service will continue during this grace period.
Plans & Pricing
Plan Changes
Can I change my plan?
Yes, you can upgrade or downgrade your plan at any time. Changes take effect immediately, and billing is prorated for the remainder of your billing cycle.
What happens when I upgrade?
When upgrading, you'll be charged the prorated difference for the remainder of your billing cycle. Your new features and resources will be available immediately.
Refunds & Cancellations
What is your refund policy?
We offer a 30-day money-back guarantee for new accounts. After this period, refunds are handled on a case-by-case basis.
How do I cancel my subscription?
You can cancel your subscription at any time from your account dashboard. Service will continue until the end of your current billing period.
Still Have Questions?
Contact our billing support team for assistance with any billing-related questions.